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    The driving force behind great customer experiences

    Session 1 of 3

    January 5th,  from 10am-11am

    What is key to a great customer experience – and what is that, by the way, exactly?

    In this session Morgen Bjerre, Associate Professor at Copenhagen Business School, will present the latest research within customer experience and present the 'customer success formula" that has been developed from the efforts by more than 20 case companies. Join us and learn how you can gain competitive advantages by focusing on making good customer experiences! 

    (This webinar is part of our webinar series in collaboration with ServiceNow: How to create great customer experiences fra A to Z. See more and sign up to the other sessions below) 

    Speaker:

    Mogens Bjerre

    Date and time:

    Date: Friday, 5th January
    Time: 10.00am - 11.00am (CET)

    LIVESTORM (Digital event)

    It is, free to attend 

    Sign up today!


    Any questions? Reach out to 
    Sasja.andersen@thecloudpeople.com

     

    Sign up here

    It is free to participate in this webinar. 
    Join us on January 5th from 10-11am

    How to make great customer experiences from A to Z

    In January 2024, we have invited three experts to  share their findings and thoughts on how to create great customer experiences. See the two other sessions here:

    How to make great customer experiences with ServiceNow - January 12th

    How does ServiceNow support the customer journey and enable you to change your ways of working to correspond better to the actual experience? In this session, Bart Goyvaerts, will take you on a guided tour.

    New ways of working – how and where to start – January 19th

    How do you combine the tool with the desired outcomes and make sure your work practices support the customer experience from A-Z? In this last session, Hans Ole Hauge, Senior Advisor, will present how you can utilize 'Dependency mapping' 
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