How do you deliver faster IT services, better quality, and 24/7 user experience without adding more experts?
For years, Elisa, a leading telecommunications and IT services provider in Finland, has invested in the ServiceNow platform and AI solutions, both internally and in the services they provide to customers. One concrete outcome is their “Zero Touch” automation of the Service Desk. The goal is better services, faster delivery, and 24/7 operational excellence.
This webinar focuses on the business impact of automation, not just the technology.
Join us for a concrete, hands-on session where Elisa shares how they automated their Service Desk using ServiceNow and AI, and what they’ve learned along the way.
What You’ll Learn
- How Zero Touch automated 50% of incoming Service Desk requests
- Business results in numbers
- AI Agents in action
- How to avoid common pitfalls
- What’s next: voice interfaces and advanced AI use cases
