Are billable hours dead?

A quiet revolution is changing ServiceNow delivery where a handful of partners have started working in a fundamentally different way.

Fixed price used to be the norm up until about 2016. At that time, T&M (Time and Material) had become the most prominent way of deliver projects.

Now, with Augmented AI, the landscape is changing, and it is changing fast. Certified AI Agents, reusable components, and structured delivery methods are enabling faster delivery, to a fixed price, with focus on outcomes.

In this webinar we will explore what this shift means for organisations buying or planning ServiceNow services — and why traditional time-based consulting models are no longer the only option.