Join ServiceNow and The Cloud People for a practical session on how AI Agents are transforming CRM, from passive record-keeping to autonomous, action-driven workflows.
Discover how AI Agents in ServiceNow take real action. Instead of simply suggesting next steps, they autonomously execute work across your organization.
By operating on a unified data model, AI Agents can access real-time insights from IT, HR, finance, and CRM to resolve issues before they escalate, improve retention through proactive engagement, and enable productivity at scale.
What we will cover in this webinar:
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What AI Agents really are - A clear explanation of agentic AI and how it differs from traditional automation, and how to find the real benefits
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Live demo - See out-of-the-box AI agents in action within ServiceNow CRM
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Real customer examples - Practical AI use cases already delivering measurable value.
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How to get started - Identifying your first agentic use case, including governance, monitoring and control
Who this webinar is for:
This session is designed for business and technology leaders who want to understand how AI can move beyond experimentation and deliver real operational value.
