---
title: The Total Economic impact of ServiceNow HR Service Delivery
description: Get the Forrester report to see how ServiceNow Employee Workflows and the HR module can bring value to your organisation.
---

## The total economic impact of ServiceNow HR Service Delivery

ServiceNow commissioned Forrester Consulting to conduct a study and examine the potential return on investment (ROI) enterprises may realize by deploying HR Service Delivery.

![e-bokForrester report-The Total Economic Impact Of ServiceNow HR Service Delivery](https://info.thecloudpeople.com/hs-fs/hubfs/premiumcontent/e-bokForrester%20report-The%20Total%20Economic%20Impact%20Of%20ServiceNow%20HR%20Service%20Delivery.png?width=1600&name=e-bokForrester%20report-The%20Total%20Economic%20Impact%20Of%20ServiceNow%20HR%20Service%20Delivery.png)

 

## Download the report:

### Some key findings in the report were:

- HR professionals improved productivity for employee onboarding and departures by 30%.
- Employees are able to self-service up to 80% of their repeat inquiries.
- HR professionals avoid over 10,000 hours annually on assisting employees.
- Time savings on IT assisting employees totals $2.5 million in value.
- Increased agility toward developing applications with ServiceNow by 75%.