The total economic impact of ServiceNow HR Service Delivery

ServiceNow commissioned Forrester Consulting to conduct a study and examine the potential return on investment (ROI) enterprises may realize by deploying HR Service Delivery.

e-bokForrester report-The Total Economic Impact Of ServiceNow HR Service Delivery


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Some key findings in the report were:

  • HR professionals improved productivity for employee onboarding and departures by 30%.
  • Employees are able to self-service up to 80% of their repeat inquiries.
  • HR professionals avoid over 10,000 hours annually on assisting employees.
  • Time savings on IT assisting employees totals $2.5 million in value.
  • Increased agility toward developing applications with ServiceNow by 75%.