Breakfast seminar

Welcome to our breakfast seminar about Service Operations!

For most of us working in IT, the main goal is to ensure a high availability of the core IT services in our organization. For hospitals that is the EPD system where all the patient related information resides. For others that is the manufacturing process or keeping the mobile bank application available. To ensure a high availability you need to have your ITOM and ITSM fully automated AND integrated.

In this session we will dive into the details of a Service Operations organization and will support that with a customer case of a global manufacturing company on a journey of automating its ITSM and ITOM processes.


09.00-09.30  Registrations and coffee 
09.30-09.45 Introduction  
09.45-10.30 Service Operations: combined ITSM and ITOM processes
10.30-10.45 Coffee break
10.45-11.30 Customer case - Service Operations in practice
11.30-12.00 Q&A and discussions
12.00-13.00 Lunch


Date, time and place:

Date: Tuesday December 5th from 09.00-13.00
Place: ServiceNow (Technopolis), Energiakatu 4, 00180 Helsinki 


The seminar is free to attend

We have limited seats so please register today to save a spot!


Register for seminar December 5th


Hannes Hirvikallio

Managing Partner, The Cloud People

Tapio Silvera

Advisor, The Cloud People

Antti Makinen

Advisory Solution Consultant, ServiceNow