Webinar recording:
Positive and differentiated customer service experience
Webinar with Mogens Bjerre, Associate Professor at Copenhagen Business School.
Watch and learn
Watch the webinar recording and get insight into:
- What is the gap between company perception and customer experiences?
- What parameters are considered most important in creating positive experiences from a customer point of view?
- How can an organization/ company support outstanding customer experiences?
- Real-life examples and cases
- How can companies turn their strategic initiatives into specific actions?