Webinar recording:
Positive and differentiated customer service experience

Webinar with Mogens Bjerre, Associate Professor at Copenhagen Business School.

Watch and learn

Watch the webinar recording and get insight into:

  • What is the gap between company perception and customer experiences?
  • What parameters are considered most important in creating positive experiences from a customer point of view? 
  • How can an organization/ company support outstanding customer experiences?
  • Real-life examples and cases
  • How can companies turn their strategic initiatives into specific actions?