CSM + CSDM = CS(D)M!
How to empower Customer Service & Operations with CSDM in ServiceNow?
Watch the webinar recording
Common Service Data Model (CSDM) has been a hot topic for several years. In this webinar we will make a deep dive into the CSDM and discuss how you can use the framework to manage your customer data and create more efficient processes for customer service and operations.
In this CSDM de-mystifying session, we will cover:
- The basics of CSDM
- How the CSM data model fits into CSDM
- What Industry data models are
- CS(D)M implementation journey