From ITSM to CSM in ServiceNow

– our guideline to a succesful transition!

For years service providers have used ITSM processes to provide services to their customers. But it's time to change!!

Traditional ITSM processes in ServiceNow are incident management, change management, request fulfillment and problem management. These processes have shaped how service providers use ServiceNow and even how they provide their services. System customizations, combining processes and custom data models have been the common attempts to bridge the gap between what ITSM processes provide and what the customers expect. ServiceNow Customer Service Management (CSM) offers standardized, easy to use and effective ways for businesses to meet the customer demands. In addition it enables a more consistent streamlined way of handling the incoming requests - as well as easing up the onboarding of new colleagues servicing the customer. 

Switching from ITSM to CSM is often daunting and challenging. Join us on this webinar to hear more about how we have overcome some of these challenges together with our customers. We will go through tested and proven routes to success and a helpful checklist of what to pack along for the journey.

Date and time:

Thursday, October 26th
Time: 2-3pm (CEST)


It is, of course, free to attend this webinar.

Sign up today!

We look forward to seeing you.

Sign up for webinar, October 26th


Tapio Silvera

Advisor, The Cloud People

Mikkel Leth-Nissen

Sales Director, The Cloud People