Webinar recording:
New ways of working - how and where to start?
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How do you actually get started with CSM in ServiceNow?
How do you combine the tool with the desired outcomes and make sure your work practices support the customer experience from A-Z? In this last session, Hans Ole Hauge, Senior Advisor, will present how you can utilize 'Dependency mapping' to outline what it takes, to implement new ways of working in your organization.