Everyone is talking AI, even AI talks AI – so let's talk AI for ServiceNow Customer Service!

In this session, we will cover the hot topic of AI, explain ServiceNow AI capabilities for Customer service and operations that you might know of or might not have known about, and set the grand focus on the latest ServiceNow Gen AI.

You will hear about the history of an AI on the ServiceNow platform and at the same time explain:

• which capabilities it offers and how it can support your business in providing efficient customer operations
• what you can('t) do with it
• what to consider before taking on an AI journey

...and share other valuable insights on ServiceNow Gen AI for CSM.