Process Optimization

Unlock the potential of the process mining capabilities of the ServiceNow Platform

Process Optimization automatically analyses the ServiceNow Audit table and visualizes the real process flow for, let’s say, the incident management process and compares the real flow with the happy flow, the perfect process flow for incident management as designed. The gap analysis between the real flow and happy flow gives you as Wikipedia describes it “event data for insights and actions”. It guides you to process steps that need improvement projects. Extremely powerful! 

In this webinar, the famous Dan Grady (Product Owner ServiceNow -  in-platform Process Mining) together with The Cloud People experts will explain and demonstrate what the value of Process Optimization is for your ServiceNow environment and give you clear guidance on how and where to begin the Process Optimization implementation.

Date and time:

Thursday, February 23rd
Time: 03.30pm-04.30pm CET

It is, of course, free to attend this webinar.

Sign up today!

We look forward to seeing you.

Sign up for webinar, February 23rd


Floris Verschoor

Managing Partner & Advisor, The Cloud People

Jeroen Lammers

ServiceNow Value Proposition Manager, The Cloud People

Dan Grady

Product Owner, Platform Process Mining, ServiceNow