From ITSM to CSM part 2:

–  How to successfully transition to CSM by moving from custom(ised) ITSM

Are you transitioning from ITSM to CSM?

Last autumn we have run our first webinar in the "From ITSM to CSM" series, where we have explained the big differences and challenges of using ServiceNow ITSM in a customer-facing delivery, and why moving to ServiceNow CSM will enable your organisation to provide better customer experience.

In this session, a second part of our series, we will talk about building blocks for an ITSM to CSM transition and how to overcome the challenges of a "difference". We will explain what practically needs to be addressed and done, and show-case some practical examples to get a successful move.

Join us on this webinar to hear more on the topics, components, data and organisational aspects that needs to be taken care of for making a smooth(er) transition to CSM and enabling your organisation and customers in achieving better customer service and experience.  

Date and time:

Thursday, March 21at
Time: 1-2pm (CET)


It is, of course, free to attend this webinar.

Sign up today!

We look forward to seeing you.

Sign up for webinar on March 21st


Nenad Smoljanec

Enterprise Service Management Solutions Architect & Key Customer Advisor