How to empower Customer Service & Operations with CSDM in ServiceNow?

Common Service Data Model (CSDM) has been a hot topic for several years. In this webinar we will make a deep dive into the CSDM and discuss how you can use the framework to manage your customer data and create more  efficient processes for customer service and operations.

Join us in this CSDM de-mystifying session, where we’ll cover:

  • The basics of CSDM
  • How the CSM data model fits into CSDM
  • What Industry data models are
  • CS(D)M implementation journey

Date and time:

Thursday, April 27th
Time: 01.00pm-01.45pm CET

It is, of course, free to attend this webinar.

Sign up today!

We look forward to seeing you.

Sign up for webinar, April 27th


Nenad Smoljanec

Enterprise Service Management Solutions Architect & Key Customer Advisor