24. - 27. February at ECC in Berlin
CCW Conference 2025
Where Humans meet AI
4 good reasons why you shouldn't miss the CCW Conference & Trade Show
Find out about the latest contact center trends and innovations in customer dialogue and technology, presented by foremost experts on stage at the CCW Conference. The CCW Trade Show is the place to be to expand your network to the maximum and meet internationally successful exhibitors.
We will be here together with Defacto and ServiceNow! Look for us in Stand:E14· Hall:3

Don‘t delay – you need to be there too, because...
…You’ll gain broad insights into the market
From the concentrated power of the customer dialogue industry over four conference days and three trade show days, live on site or digitally online! Innovative exhibitors and industry experts gather here – the leading industry players from over 45 countries.
…You can attend from anywhere
Come to Berlin or attend via livestream on our online platform.
…A unique range of industry trends awaits you
280 sessions, plus live demos, on-site visits, networking, evening events and awards – set up your own personalized CCW Schedule aligned to your interests.
...You’re our VIP
As CCW Congress participant, you enjoy all the benefits of our VIP package: free WLAN, exclusive access to the VIP lounge and your Trade Show pass is included.
Details
Conference: 24. - 27. February 2025
Trade Show: 25. - 27. February 2025
Live at ECC in Berlin